Uber and Lyft drivers are all over Massachusetts; while the number of people traveling with RideShare has certainly decreased with COVID-19, there are still a significant number of Lyft and Uber drivers on the road. What happens if you are involved in an accident with Uber or Lyft or have a dispute with one of these companies. Recently, the Massachusetts Supreme Court decided a case that addressed whether the arbitration provision in the Uber contract was enforceable.
Is a Contract Formed When You Create an Uber Account?
This question was recently decided by the Massachusetts Supreme Court in Christopher P. Kauders & Another vs. Uber Technologies, Inc., & Another. In this case, a couple who had both downloaded Uber on their phones alleged discrimination by Uber against husband, who is legally blind, was refused an Uber ride because he was accompanied by his guard dog. Uber is a widely-used app that allows users to pay for transportation by Uber’s contracted drivers after downloading the app.